Company: Union Bank & Trust Company | Financial Banking/Insurance | Full Time

Helpdesk Specialist (20100068)

JOB DUTIES: Maintain and comply with company’s strategies, policies and procedures designed to provide efficient and effective service to users and customers. Continually striving to improve customer satisfaction, call volumes, and system stability. Compliance of policies and procedures for Network Services. Develop skills to resolves day to day issues with workstation systems and applications. Assistance will be via phone. Ensuring compliance with Union Bank and Trust’s policies, standards and goals. Develop strong skills in the area of Customer Service. Maintain an organized structure for workstation and application configurations to accomplish Union Bank and Trust’s goals and objectives. Proper use and understanding of the Network Services Helpdesk software. Attend appropriate education and training programs to continually advance level of understanding of technology solutions. Continue improvement and training of professional skills. Maintains proprietary applications for technical functionality for Union Bank and Trust. Assist with basic application questions. Manage and assist in programming digital phones for Union Bank and Trust. Continue to develop a broad knowledge base of technologies utilized by Network Services. Fill out inventory forms for equipment delivered as needed. Back up to Network Services Assistant as needed. Perform miscellaneous job-related duties as assigned. SKILLS/KNOWLEDGE/ABILITIES: Education, technical background and desktop support experience required 0-2 years experience. Basic knowledge of Microsoft products required Excellent oral and written communications Demonstrated trouble shooting skills Strong customer service skills, the ability to work with all departments The ability to establish priorities and meet deadlines The ability to work independently and as a team player Ability to handle change in assignments PHYSICAL REQUIREMENTS: Medium workload – exerting up to 75lbs of force occasionally and / or up to 20lbs frequently. Mostly indoor work with occasionally exposed to outdoor elements or hazards. If you are interested in joining a family-owned, growth-oriented business that offers competitive wages and benefits, opportunity to make a difference, professional career development, and a work/family friendly environment, check out our current job openings. You may be just the person we are looking for! Please apply directly at: http://hostedjobs.openhire.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=80&company_id=16163&jobboardid=2000 Union Bank & Trust is an Equal Opportunity Employer

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